National Office Furniture Releases White Paper on Outfitting an Adaptable Workplace
  • Industry News
  • AAHID Admin
  • November 16, 2016

National Office Furniture, a unit of Kimball International, Inc., released a White Paper outlining the process of designing and outfitting their new Corporate Headquarters. National partnered with Gensler, a global research-based design firm, to develop a Pre-Occupancy Survey and a Post-Occupancy Survey to gather metrics on how employees felt in their current workplace, the criticality of various work styles, and suggestions for workplace improvement.

The White Paper outlines National’s approach to their workplace transformation, with specific attention to how they increased well-being, productivity, and overall employee satisfaction. The surveys assessed the following factors: 1) employee perception of the company and workplace, 2) work activities and where they typically occur, 3) functionality and effectiveness of current spaces, 4) brand values and brand perception of the workplace, and 5) effectiveness of employee communication and change management during the transition to the new workplace. National used the survey results to create a high-performing yet flexible environment that supports employees both professionally and personally.

According to Gensler, the average participation rate of Pre and Post-Occupancy surveys hovers around 40%; however, National’s employees demonstrated a very high level of engagement in the workplace, with unprecedented response rates of 96% and 93% in the Pre and Post-occupancy surveys respectively. The value and relevance of the survey results are directly impacted by employee participation.

In the Post-Occupancy survey, conducted after move-in, National’s overall Workplace Performance Index (WPI) score improved 8 points, placing it among the highest performing companies in its industry. This score is a testament to the collaboration between Gensler and National and the extensive development and execution of a clear and effective design strategy.

To read the entire White Paper, visit to download a complimentary copy.

About National Office Furniture:

National Office Furniture, a brand unit of Kimball International, Inc. (NASDAQ: KBAL), is a Jasper, Indiana-based manufacturer of high-quality office furnishings. Since 1980, National has built a reputation for excellence with stylish furniture of exceptional value; a dedication to personalized service; product designs that reflect a passion for the user’s comfort and productivity; and a commitment to environmental responsibility. National operates facilities in Santa Claus and Jasper, Indiana; and Fordsville and Danville, Kentucky. For more information about National and its products, visit