KI

OUR FOUNDATION

The metal chair was the flagship product for KI in 1941. Innovative for its time, it brilliantly answered the call for seating that was portable, stackable, durable, and affordable. KI recognized the market’s need and responded with a welcome solution. The KI folding chair symbolizes a long legacy of listening to our customers. Our insightful ability to solve problems through product design and space planning has made us a respected leader in manufacturing furniture solutions – products that skillfully support the success of customers in the business, education, healthcare, and government markets.

Today, we’ve grown well beyond our folding chair origins and offer a broad portfolio including seating, tables, soft seating, desking, panel systems and more. Our award-winning innovations reflect a desire to meet your objectives, be your go-to resource and build an enduring relationship with you.

This foundation and a strong market understanding is why KI customers throughout the world continue to rely on our trusted expertise to create solutions that fit their environments. That’s why we say we offer far more than furniture…we’re Furnishing Knowledge.

OUR PROMISE

We promise to thoroughly understand your needs and help you make informed decisions about your environments.

That means:

• Being a trusted market resource
• Operating with integrity
• Prioritizing relationships over sales
• Simplifying the complex
• Offering simple, long-lasting design
• Collaborating on personalized solutions through Infinity From KI.

By sharing our thought leadership and experience, we help you make well-informed, educated decisions about your furniture investment as well as the overall space it will be in. That’s why we lead with a question instead of a catalog.

We want to hear what you have to say about your company’s goals, how your employees or students want to work or learn, your expectations…even what you want people to feel when they walk into your space. What is important to you is important to us.

We’ve made conscious decisions to structure our business – from the front office to the manufacturing floor – in a way that allows us to respond to you. Our proven track record and repeat business demonstrates the depth and duration of our efforts to build relationships. Following are a few more reasons customers keep coming back to KI for furniture solutions:

WE MAKE IT EASY

Let’s face it. Procuring furniture is not always easy and quite frankly, the process can be overwhelming – space planning, furniture selection, fabric and finish options, installation. We’re here to simplify your job. Through the KI Excellence Experience, we strive to make doing business with us easy and enjoyable. Whether you need help space planning, determining what furniture best fits your work style or coordinating installation with other contractors, we’re here to help.

EMPLOYEE OWNED

Unlike the vast majority of furniture manufacturers, KI is 100% employee owned. When you own something, you treat it differently. Everyone in the organization from the executive office to the production floor is a stakeholder in the company. And while the benefits of employee ownership for the company and the employee are well known, there are less visible advantages for the customer as well.

Empowered Employees – We encourage every single employee to view themselves as an owner and entrepreneur. Our employees have the autonomy and flexibility to streamline processes, implement innovative ideas, and make decisions on behalf of what is best for the customer. They understand that satisfied customers lead to their success.

Consistency – Mergers and acquisitions regularly occur in the furniture industry, distracting employees by disrupting culture and adversely affecting policies, procedures, and employment. Employee ownership ensures continuity and stability for both employees and customers.

Increased Investment – In addition to tax savings, the employee ownership structure can result in additional savings from having a workforce that is invested in being productive and finding innovative ways to save and bring value to the customer. Those dollars can be reinvested into technology improvements, increased services, and other initiatives that benefit our customers.

We are invested in your success, so we will always be transparent in what we can or can’t do for you. We will stay on schedule. We will hold to our quote, no hidden fees. We know that your credibility is on the line, so we will always be forthright about our intentions.

CORE MARKET FOCUS

The market is constantly shifting. Customer needs are ever changing. And KI is always there. We persistently grow our knowledge base and deepen our understanding to help shape and support your success. Whether you’re furnishing a business, school, healthcare facility, or government facility, each environment presents its own nuances and challenges. KI strategically targets furniture solutions in these core markets:

Higher Education

K-12

Medium and Large Business Healthcare

Federal and State Government

By zeroing in on these core markets, we are able to design furniture solutions and support services that address the needs specific to each.

OUR COMMITMENT TO YOU:

MARKET OF ONE® PHILOSOPHY At KI, we believe that the only customer who matters is you – you are our Market of One. So we’ve structured everything from our service and support teams to the manufacturing floor to be nimble and adaptable to your needs.

Product Portfolio – While we offer a robust line of furniture, we’re also adept at customizing existing products to better fit your needs. Through Infinity From KI™, an agile process for co-creating or modifying furniture solutions, we can collaborate with you, your architect or interior designer to design unique solutions to meet very specific needs for your business.

Dedicated Service – You will have a direct line of communication to your dedicated team of experienced professionals assisting you through the furniture procurement journey. In addition, you have 24/7/365 access to your order information from any electronic device via ki.com/orderstatus.

Fulfillment Freedom – while we offer space planning, shipping, and installation services, we will never limit you to working with agencies owned or affiliated strictly with KI. We will gladly collaborate and coordinate with any partner, dealer, and/or installation entity you choose.

Unlike our peers, we do not prescribe to pre-set distribution channels. Rather, we deploy local KI representatives to work directly with you. KI’s approach provides alternative procurement methods that allow you, not the manufacturer, to determine the best means to manage ordering and fulfillment activities. It also provides you the opportunity to reduce costs via bypassing the traditional dealer/ middleman model, if desired.

This client-centric business model is the engine that continues to drive KI’s growth and client satisfaction. Ultimately, clients appreciate the flexibility to make purchasing and fulfillment decisions according to their needs versus what may be most expedient for the manufacturer.